Vice President, Commercial Operations

R1 RCM Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• The Vice President of Commercial Operations at R1 RCM Inc. is a strategic leadership role responsible for driving sales productivity, operational efficiency, and scalable growth by owning the strategy, execution, and optimization of Commercial enablement infrastructure—including Salesforce, Conga, and Definitive Healthcare—serving as a shared service across all Commercial and client-facing teams.
• This role reports directly to the Chief Commercial Officer and acts as a critical connector between Sales, Marketing, Client Experience, Product, Finance, and executive leadership, ensuring alignment and execution of high-impact initiatives.
• Day-to-day responsibilities include owning the strategy, planning, execution, and ongoing optimization of Commercial Operations and enablement functions; driving adoption, effectiveness, and integration of Commercial systems and tools (Salesforce, Conga, Definitive Healthcare); identifying process improvement opportunities that increase efficiency, clarity, and sales productivity across Commercial teams; and maintaining clear, consistent process documentation to support scale and repeatability.
• The VP will lead, develop, and scale a high-performing Commercial Operations organization by recruiting, hiring, coaching, and promoting talent while fostering a supportive, results-oriented culture; providing clear direction, prioritization, and accountability across multiple direct reports; and serving as a trusted strategic partner to the Chief Commercial Officer and senior leadership team.
• This role involves close collaboration with Sales, Marketing, Client Experience, Product, Finance, and Commercial Ops partners to support executive initiatives including product development and integration, competitive intelligence, M&A diligence and post-merger integration, and executive-level reporting.
• Additional responsibilities include managing third-party vendor relationships, budgets, and contracts; developing executive-level reporting, dashboards, and presentations that support decision-making; and balancing day-to-day operational execution with long-term strategic initiatives.
• The ideal candidate brings experience leading sales and/or operations teams in client-facing environments, has operated within growth-oriented organizations where execution, prioritization, and adaptability are critical, and is highly organized, detail-oriented, and comfortable managing multiple initiatives simultaneously while supporting a high-performing Commercial organization.
• They are a collaborative team player who takes ownership, proactively initiates high-visibility strategic priorities, and drives outcomes across cross-functional partners.
• R1 RCM Inc. is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups, combining deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
• The company offers a competitive benefits package and is dedicated to equal employment opportunity and providing a workplace free from harassment, with associates encouraged to contribute, think boldly, and create meaningful work that makes a difference in the communities served around the world.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field
• 10+ years of experience across Commercial, Sales, Marketing, Operations, or Account Management functions
• Demonstrated experience leading and developing teams in a collaborative, high-performance environment
• Hands-on experience with CRM platforms (Salesforce strongly preferred)
• Strong technical proficiency, including Excel and PowerPoint
• Proven ability to manage competing priorities while driving long-term initiatives
• Excellent written, verbal, organizational, analytical, and problem-solving skills

🏖️ Benefits

• Competitive base pay range of $202,914.50 - $264,085.82 per year
• Eligibility to participate in the annual bonus plan at a target of 30.00%
• Access to a competitive benefits package
• Opportunity to constantly learn, collaborate across groups, and explore new career paths
• Chance to contribute, think boldly, and create meaningful work that makes a difference in communities served around the world
• Commitment to equal employment opportunity and a workplace free from harassment

Skills & Technologies

Remote

Degree Required

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R1 RCM Inc.

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About R1 RCM Inc.

R1 RCM Inc. provides technology-driven revenue cycle management services to hospitals, health systems, and physician groups across the United States. The company offers end-to-end solutions spanning patient registration, coding, billing, claims processing, denial management, and collections, supported by analytics, automation, and outsourced staffing. Its cloud-based platform integrates with electronic health records to improve cash flow, reduce administrative costs, and ensure compliance with evolving healthcare regulations, serving a diverse client base that includes large health systems and academic medical centers.

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