Vice President, Delivery (Remote)

Availity, LLC

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• As the Vice President, Delivery reporting to the Chief Customer Officer, you will drive end-to-end delivery excellence across all product lines for Availity, a leading healthcare engagement platform connecting over 2 million providers and processing 12 billion transactions annually. This role is critical to ensuring customer commitments, operational rigor, and strategic growth objectives are consistently met while translating strategy into operational execution alongside senior leadership in Product, Engineering, Sales, and Finance.
• You will develop and drive enterprise delivery strategy aligned with company goals, scale delivery operations across all product lines, create and maintain delivery frameworks and governance standards, partner with Product and Engineering on roadmaps and capacity planning, identify and execute process improvements, set the foundation for a professional services organization, lead and develop leaders and teams, build a culture of accountability and continuous improvement, oversee delivery cycle execution for quality and timeliness, establish KPIs and dashboards for performance monitoring and risk mitigation, own resource allocation and utilization targets, serve as the executive point of contact for delivery performance, communicate updates to leadership, collaborate with sales on engagement feasibility, support strategic planning and budgeting, drive adoption of delivery methodologies and tools, analyze operational data for strategic enhancements, modernize delivery infrastructure through tooling and automation, and embed a continuous improvement mindset across the organization.
• Availity is a certified 'Great Place to Work' with headquarters in Jacksonville, FL, an office in Bangalore, India, and a exceptional remote workforce across the United States. The company is a pioneer in healthcare technology, reshaping the future of healthcare by bringing focus back to patient care through its leading healthcare engagement platform. Availity fosters a collaborative, open, camera-first culture where communication and engagement are central to success, and associates are empowered to innovate and contribute meaningfully to transforming the healthcare landscape.
• In this role, you will have the opportunity to shape the delivery strategy of a high-growth healthcare technology leader, build and scale a professional services organization, develop future leaders, drive operational transformation and delivery maturity, and make a tangible impact on healthcare delivery for millions of patients. You will gain executive-level experience in cross-functional leadership, strategic execution, and organizational scaling within a mission-driven, innovative environment that values continuous learning and professional growth.

🎯 Requirements

• 12+ years of experience in delivery, operations, consulting, program management, or related areas.
• 7+ years of leadership experience managing Director-level leaders or equivalent senior managers.
• Demonstrated success leading large, matrixed delivery organizations supporting multiple products or business lines.
• In-depth knowledge of delivery methodologies and best‑practice frameworks.
• Proven ability to drive operational transformation, implement scalable processes, and elevate delivery maturity.
• Exceptional executive communication, influencing, and stakeholder management skills.
• Demonstrated ability to build high-performing teams and develop future leaders.
• Experience in SaaS, technology, consulting, healthcare, or similarly complex delivery environments.
• Prior responsibility for P&L related delivery metrics (revenue realization, utilization, efficiency).
• Prior experience in authorization or utilization management operations, preferably in a healthcare or payer environment.
• Background in working across product management, engineering, customer success, or sales organizations.
• Lean, Six Sigma, PMP, Agile certifications, or similar credentials.

🏖️ Benefits

• Competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program available from day one.
• Unlimited PTO for salaried associates plus 9 paid holidays; hourly associates start at 19 days of PTO with same holiday benefits.
• Education reimbursement and up to $250/year wellness reimbursement for gym memberships, racing events, weight management programs, etc.
• Paid Parental Leave for both moms and dads, including birth and adoptive parents.
• Availity is a certified 'Great Place to Work' with culture teams, Young Professionals Group, pop-up lunches in Jacksonville, and opportunities to engage in community volunteer initiatives.
• Camera-first remote work environment with provided video capability to foster connection, collaboration, and security in virtual meetings.

Skills & Technologies

Remote

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Availity, LLC

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About Availity, LLC

Availity operates a nationwide health information network that connects health plans, providers, and technology partners to exchange administrative, clinical, and financial data in real time. The company offers APIs, web portals, and revenue cycle management tools that automate eligibility verification, prior authorization, claims processing, and patient financial engagement. Serving hospitals, physician practices, and payers across the United States, Availity processes billions of transactions annually, reducing administrative costs and improving care coordination.

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