
Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Operations Manager
Date Posted
March 10, 2026
Full Job Description
đź“‹ Description
- • Spearhead the strategic development and execution of a new, dedicated business line focused on comprehensive fraud prevention solutions for credit unions and community banks.
- • Drive the creation and launch of innovative products and services designed to combat financial fraud, ensuring they are state-of-the-art and meet the evolving needs of our clients.
- • Collaborate closely with internal cross-functional teams, including product development, sales, marketing, and technology, to ensure seamless integration and successful delivery of fraud prevention offerings.
- • Cultivate and manage strategic relationships with external partners and technology vendors, fostering collaboration to enhance the capabilities and reach of our fraud mitigation solutions.
- • Lead the recruitment, mentorship, and development of a high-performing team of fraud prevention specialists, cultivating a culture of innovation, continuous learning, and operational excellence.
- • Serve as a primary subject matter expert and thought leader in the field of fraud prevention, risk management, and financial crime, providing expert consulting services to clients.
- • Represent the company at industry conferences, forums, and events, sharing insights and best practices to enhance the institution's reputation and influence.
- • Drive the adoption and integration of cutting-edge fraud prevention technologies, including advanced data analytics, artificial intelligence (AI), machine learning (ML), and digital authentication platforms.
- • Ensure all fraud prevention strategies, products, and services adhere strictly to regulatory requirements, industry standards, and best practices, with a keen focus on the unique compliance landscapes of credit unions and community banks.
- • Develop and implement robust risk controls and underwriting strategies specifically tailored for fraud prevention across various lines of business within financial institutions.
- • Oversee the implementation of digital engagement authentication processes and ongoing consumer validation measures throughout the entire client relationship lifecycle.
- • Define and execute market analysis to identify opportunities and threats within the fraud prevention landscape, informing strategic decision-making.
- • Develop comprehensive business plans, including resource allocation, sales targets, and operational roadmaps for the new fraud prevention division.
- • Monitor key performance indicators (KPIs) for the fraud prevention business line, analyzing performance data to identify areas for improvement and growth.
- • Foster a client-centric approach, developing and implementing programs that prioritize client needs, deliver superior service, and maintain high levels of client satisfaction and retention.
- • Stay abreast of emerging fraud trends, attack vectors, and technological advancements in the financial services industry to proactively adapt and enhance our solutions.
- • Contribute to the overall strategic vision of the company by identifying how fraud mitigation solutions can support broader business objectives and client success.
- • Manage budgets and financial performance for the fraud prevention division, ensuring profitability and efficient resource utilization.
- • Develop and deliver training programs for internal teams and clients on fraud prevention best practices and the use of our solutions.
- • Ensure the ethical and responsible use of data and technology in all fraud prevention activities, maintaining client trust and data security.
- • Act as a key liaison between clients and internal technical teams to troubleshoot issues and ensure effective resolution of fraud-related challenges.
- • Contribute to the company's commitment to diversity, equity, and inclusion by fostering an inclusive team environment and promoting equitable practices in all aspects of the business line's operations.
- • Drive continuous improvement initiatives within the fraud prevention division, seeking opportunities to optimize processes, enhance efficiency, and elevate service delivery.
- • Prepare regular reports and presentations for senior leadership on the performance, strategic initiatives, and future outlook of the fraud prevention business line.
- • Champion the adoption of new technologies and methodologies that can enhance the effectiveness and efficiency of fraud detection and prevention efforts.
- • Build strong internal relationships across departments to ensure alignment and support for the fraud prevention initiatives.
- • Develop and refine policies and procedures related to fraud prevention, risk management, and client onboarding to ensure consistency and compliance.
- • Identify and assess potential risks associated with new product launches or service expansions within the fraud prevention domain.
- • Ensure the company remains at the forefront of fraud mitigation by actively engaging with industry research and development.
- • Contribute to the company's mission of accelerating partners' success through innovative financial technology solutions and inspired service by safeguarding their operations and customer trust.
- • Develop strategies to address emerging threats such as synthetic identity fraud, account takeover, and payment fraud across various channels.
Skills & Technologies
About CO-OP Financial Services
CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.
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