Job Overview
Location
Berlin
Job Type
Full-time
Category
Product Management
Date Posted
June 26, 2026
Full Job Description
đź“‹ Description
- • Architect and scale automated loyalty frameworks and backend systems that drive hyper-retention for top-tier users on Freecash, Almedia’s user engagement platform.
- • Design VIP-specific product features by leading strategy across Fraud, Support, and Product teams to ensure seamless, high-value experiences for elite users.
- • Transition the VIP engagement function from reactive support to a proactive, systematic retention machine powered by data-driven engagement loops.
- • Own end-to-end development of VIP experience systems, including eligibility criteria, reward structures, escalation protocols, and behavioral triggers.
- • Collaborate with engineering and data teams to implement CRM automation stacks that personalize interactions at scale for over 70 million users.
- • Analyze user behavior and retention metrics to identify opportunities for increasing VIP lifetime value and reducing churn.
- • Define KPIs and success metrics for VIP program performance and report directly on impact to leadership.
- • Work 5 days a week in Almedia’s central Berlin office to maintain high-energy collaboration and momentum within a fast-paced, high-ownership culture.
- • Operate with full autonomy and accountability—no red tape, no “good enough”—delivering results in a startup environment where intensity is rewarded.
- • Partner with marketing and product to align VIP incentives with advertiser goals, ensuring mutual value between users and advertising partners.
- • Continuously optimize the VIP experience engine by testing new retention mechanics, reward tiers, and communication channels.
- • Serve as the primary internal advocate for VIP user needs, translating insights into actionable product and operational improvements.
- • Maintain strict alignment with fraud prevention protocols while maximizing engagement for legitimate high-value users.
- • Lead cross-functional initiatives with minimal supervision, driving execution with speed and precision in a bootstrapped, profitable startup environment.
🎯 Requirements
- • 3+ years of experience building and scaling VIP programs in a high-growth tech environment
- • Technical Proficiency: Deep expertise in CRM automation stacks and data-driven retention modeling
- • Previous experience in AdTech or high-volume gaming platforms (BONUS)
🏖️ Benefits
- • Equity in Almedia for all Berlin-based employees
- • Central Berlin office with fully-stocked modern workspace built for collaboration
- • Transport subsidy, daily breakfasts and lunches, language learning support, and Urban Sports Club membership
- • Profitable startup with growth trajectory—scale alongside a company that has been profitable from day one
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Almedia Inc.
Almedia is a digital advertising company that develops technology and media solutions for brands seeking performance-driven campaigns. Its platform combines programmatic buying, data analytics, and proprietary optimization tools to deliver targeted display, video, and mobile inventory across North America. The company focuses on measurable outcomes, offering transparent reporting and audience insights to help advertisers maximize return on ad spend. Headquartered in Montreal, Almedia maintains direct publisher relationships and operates private marketplaces designed for mid-market and enterprise clients. Services include campaign management, creative production, and strategic consulting aligned with brand safety and viewability standards.
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