VIP Host, National East

📋 Description

• • Build and maintain authentic, trusted relationships with high-value players to increase engagement, loyalty, and revenue.
• • Manage all aspects of player relationships through proactive outreach, personalized communications, and timely resolution of issues.
• • Maintain deep knowledge of industry trends, promotional offerings, platform features, and product enhancements to deliver relevant and timely recommendations.
• • Lead player reactivation initiatives by identifying inactive players and developing targeted strategies to reconnect and re-engage them.
• • Collect, analyze, and communicate player feedback to product, marketing, and operations teams to improve overall player experience and service delivery.
• • Collaborate with cross-functional teams including marketing, product, compliance, and customer support to ensure seamless and consistent player experiences across all touchpoints.
• • Monitor player activity and engagement metrics to identify patterns, opportunities for growth, and potential retention risks.
• • Execute all VIP program policies and procedures while strictly adhering to responsible gaming standards and regulatory guidelines.
• • Work flexible hours including evenings, weekends, and non-traditional shifts to accommodate player needs and time zone differences.
• • Travel as required to support player events, promotions, or relationship-building initiatives.
• • Serve as the primary point of contact for VIP players, ensuring high-touch, personalized service that reflects DraftKings’ commitment to excellence.
• • Utilize data-driven insights to tailor interactions, anticipate player needs, and proactively offer value-added experiences.
• • Uphold compliance with state-specific gaming regulations and assist in the licensing process when required.
• • Contribute to the continuous evolution of the VIP program by sharing on-the-ground insights and recommending operational improvements.
• • Maintain accurate records of player interactions, preferences, and history within company systems to ensure continuity and personalization.
• • Demonstrate a customer-first approach in every interaction, prioritizing player satisfaction and long-term relationship development.