Virtual Programs Specialist

Zapier Inc.

Job Overview

Location

NAMER

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end planning, execution, and continuous improvement of virtual programs including webinars, virtual events, workshops, and executive sessions to support Demand Gen and AI Transformation (DG/AIT) pipeline goals.
• Manage all logistics for virtual programs from kickoff through wrap-up, including scheduling, registration setup, speaker coordination, run-of-show management, and cross-functional follow-through, making independent judgment calls on priorities and tradeoffs.
• Build and maintain core program assets such as briefs, project plans, agendas, speaker prep documents, and presentation decks, identifying when templates need evolution to improve efficiency and consistency.
• Partner with Demand Gen, AI Transformation, Product Marketing, Content, Creative, Social, and operations teams to align deliverables with campaign objectives and proactively resolve blockers across functions.
• Ensure production readiness for each event by managing dry runs, platform setup, tech checks, and day-of troubleshooting, while recommending platform or process improvements based on observed patterns.
• Own audience operations for virtual programs, including registration tracking, attendee communications, routing, and post-event follow-up workflows, flagging gaps in the attendee experience and proposing targeted fixes.
• Track program milestones across multiple concurrent initiatives, surface risks early with recommended mitigations, and maintain visibility into timelines and dependencies to keep programs on track.
• Build and maintain dashboards and reporting for registrations, attendance, engagement, and pipeline contribution, using data to recommend changes to program format, cadence, targeting, or follow-up strategy.
• Develop repeatable workflows, playbooks, templates, and documentation that enable teammates to independently execute virtual programs, reducing manual overhead and scaling operational capacity.
• Lead post-event retrospectives, synthesize learnings across multiple programs, and deliver data-backed recommendations to improve the overall DG/AIT virtual events engine.
• Contribute to program strategy by bringing insights from event performance data on audience behavior, format effectiveness, and optimal cadence to inform future planning.
• Maintain familiarity with event platforms, CRM/marketing tools, project trackers, and reporting systems, and actively propose improvements to tooling and workflows to enhance efficiency.
• Demonstrate a builder’s mindset by not just executing established processes but improving them through systems, automation, and documentation that increase team leverage.
• Maintain strong written and verbal communication skills to align cross-functional teams in a remote environment and communicate proactively with speakers, stakeholders, and partners.
• Exhibit strong problem-solving instincts by navigating complex, multi-stakeholder challenges with clear communication of progress, blockers, and solutions.
• Stay curious about AI tools and workflows; experiment with tools like Claude Code, Cursor, and/or Codex to enhance program execution and operational efficiency.
• Ensure all virtual programs launch on time with high operational quality, speakers and stakeholders are well-prepared and supported, and post-event follow-up workflows are consistent and reliable.
• Continuously improve program reporting, documentation, and process quality as the virtual events engine scales to support growing demand and strategic priorities.

🎯 Requirements

• 3+ years of experience in event marketing, program management, campaign operations, or a related B2B role with demonstrated ownership of a workstream
• Track record of managing complex, multi-stakeholder projects end-to-end with minimal oversight, including making judgment calls on priorities and tradeoffs
• Experience running webinars, virtual events, or digital programs and using performance data to recommend improvements
• Strong organizational skills to manage timelines, details, and follow-through across multiple concurrent workstreams while keeping broader team goals in focus
• Clear written and verbal communication skills to align cross-functional teams in a remote environment
• Comfort working inside event platforms, CRM/marketing tools, project trackers, and reporting systems, with opinions on how to improve tooling and workflows

🏖️ Benefits

• Fully remote work environment with a global, asynchronous team
• Commitment to inclusion, diversity, and equity in hiring and workplace culture
• Transparent application process with guaranteed status updates within seven days
• Opportunity to work with cutting-edge AI tools and contribute to AI-driven transformation initiatives
• Access to Zapier’s comprehensive remote work resources and code of conduct
• Equal opportunity employer that considers all qualified applicants, including those with criminal histories

Skills & Technologies

Remote

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Zapier Inc.

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About Zapier Inc.

Zapier Inc. operates a cloud-based automation platform that connects over 6,000 web applications, enabling users to build workflows without coding. The service triggers actions across apps when predefined events occur, streamlining repetitive tasks for businesses and individuals. Founded in 2011, it offers tiered subscription plans, supports multi-step automations, and provides tools for data formatting, filtering, and conditional logic. Revenue comes from SaaS subscriptions, targeting small to mid-size companies seeking to integrate disparate software systems efficiently.

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