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This position was posted on May 5, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Virtual
Job Type
Full-time
Category
Sales
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • The Virtual Retention Sales role at Comcast Business is critical to maintaining and growing the company’s customer base by preventing service cancellations and strengthening long-term client relationships. This position directly impacts revenue stability and customer loyalty in a competitive telecommunications market.
- • Day to day, the employee will engage with customers who are considering disconnecting service or have been identified as high-risk for churn, using active listening and empathy to understand concerns, resolve issues, and renegotiate service agreements. They will proactively reach out to clients before contract expiration or after service incidents to offer tailored solutions, promote product bundles, and extend contracts.
- • Comcast Business is a division of Comcast Corporation, providing connectivity, communications, networking, cybersecurity, wireless, and managed solutions to businesses of all sizes. Backed by the nation’s largest Gig-speed broadband network and 24/7 support, it serves as a leading technology provider to small enterprises and a major player in the enterprise market, consistently recognized for innovation and growth.
- • In this role, the individual will develop advanced skills in customer retention, consultative sales, conflict resolution, and strategic account management. They will gain deep expertise in Comcast’s product portfolio and sales processes, with opportunities to exceed retention goals, earn performance-based commissions, and grow into higher-responsibility sales or account management positions.
🎯 Requirements
- • High School Diploma or GED
- • 2-5 years of relevant work experience
- • Strong communication, active listening, and problem-solving skills
- • Ability to work nights, weekends, variable schedules, and overtime as needed
- • Customer-focused mindset with empathy and professional integrity
- • Adaptability, resilience, and technical knowledge of Comcast Business services
🏖️ Benefits
- • Base pay of $17.75 per hour with potential for commission-based earnings
- • Total target compensation of $27.36 per hour (base + targeted commission)
- • Opportunity for significant earnings upside through overachieving sales targets
- • Access to Comcast’s best-in-class benefits package (health, financial, emotional support)
- • Personalized tools and guidance to support physical, financial, and emotional well-being
- • Equal opportunity employer with inclusive hiring practices and fair chance considerations
Skills & Technologies
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About Comcast Corporation
Comcast Corporation is a global telecommunications and media conglomerate headquartered in Philadelphia, Pennsylvania. It operates through two primary segments: Comcast Cable, which provides broadband, video, voice, and wireless services under the Xfinity brand, and NBCUniversal, which owns and operates cable networks, broadcast television, filmed entertainment, and theme parks. The company also owns Sky, a leading European media and entertainment company. Comcast is one of the largest internet and pay-TV providers in the United States, serving millions of residential and business customers. Founded in 1963 as a single-system cable operator, it has grown through acquisitions and infrastructure expansion.
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