VP, Client Success

Nextech AR Solutions Corp.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Drive customer success by managing the full lifecycle of client relationships, from onboarding and adoption to renewal and expansion.
• Partner with sales, product, and support teams to ensure seamless client experiences and maximize retention and satisfaction.
• Develop and implement client success strategies, including health checks, business reviews, and personalized success plans.
• Monitor key metrics such as CSAT, NPS, churn rate, and customer health indicators to drive continuous improvement.
• Advocate for client needs internally, ensuring feedback is acted upon and issues are resolved promptly.
• Collaborate with cross-functional teams to enhance product adoption, reduce time-to-value, and improve overall customer journey.
• Train and mentor junior team members, fostering growth and development in client success practices.
• Prepare regular reports and presentations for leadership, highlighting trends, insights, and areas for improvement.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3+ years of experience in customer success, account management, or a client-facing role.
• Proven track record of improving customer satisfaction, retention, and loyalty metrics.
• Strong analytical and problem-solving skills, with the ability to interpret data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and stakeholders.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.

🏖️ Benefits

• Competitive salary commensurate with experience and impact.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous annual bonus structure tied to performance and company goals.
• Comprehensive wellness program including mental health resources and fitness subsidies.
• Professional development opportunities, including conferences, workshops, and certifications.
• Flexible remote work arrangement with necessary equipment and support.
• Recognition programs for outstanding performance and innovation.

Skills & Technologies

Remote

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Nextech AR Solutions Corp.

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About Nextech AR Solutions Corp.

Nextech AR Solutions Corp. is a Canadian technology company specializing in augmented-reality and 3D modeling for e-commerce, events, and education. It provides ARitize SaaS tools that convert 2D product images into interactive 3D and AR experiences, integrates with Shopify, Magento, and other platforms, and supports virtual events, virtual showrooms, and holographic telepresence. Founded in 2018, the company serves retailers, brands, and institutions seeking to enhance online customer engagement, reduce returns, and boost sales through immersive digital content delivered across web, mobile, and metaverse environments.

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