VP, Experience

Apply Digital Corporation

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end design, development, and scaling of agentic customer experience (ACx) solutions for global consumer and entertainment brands including Arc'teryx, NFL, Lululemon, and Kraft Heinz.
• Define and execute the strategic vision for AI-native customer experience platforms that translate brand objectives into commercial outcomes through autonomous, decision-driven systems.
• Oversee cross-functional teams spanning product, engineering, data, and design to deliver integrated ACx solutions that operate across retail, CPG, sports, and media verticals.
• Partner directly with C-suite executives at client organizations to align ACx strategy with business KPIs, revenue goals, and customer lifecycle objectives.
• Establish and maintain proprietary methodologies for measuring the impact of agentic CX initiatives, including conversion lift, customer retention, and operational efficiency gains.
• Drive innovation in AI-driven customer interaction models, ensuring solutions are scalable, ethical, and compliant with global data privacy standards.
• Build and lead a high-performing global team of experience designers, AI specialists, and customer success professionals focused on delivering measurable client ROI.
• Serve as the primary client-facing executive for strategic accounts, managing relationships, contract renewals, and expansion opportunities across key verticals.
• Collaborate with sales and marketing teams to shape go-to-market strategies, thought leadership content, and client case studies that demonstrate ACx market leadership.
• Represent APPLY at industry conferences, client summits, and partner events as the voice of agentic customer experience innovation.
• Ensure all client deliverables adhere to APPLY’s quality standards, timelines, and governance frameworks while maintaining agility in fast-paced, evolving AI environments.
• Monitor competitive landscape and emerging AI technologies to continuously evolve APPLY’s ACx platform and service offerings.
• Establish and enforce cross-time zone collaboration protocols to support seamless delivery across ET, PT, and GMT regions.
• Manage P&L accountability for the Experience practice, including budgeting, resource allocation, and margin optimization across global engagements.
• Champion a culture of experimentation, data-driven decision-making, and client-centric innovation within the Experience team and across the organization.

🎯 Requirements

• Proven leadership experience managing large-scale customer experience or AI-driven client solutions in retail, CPG, sports, or media industries
• Demonstrated success in designing and deploying agentic or autonomous AI systems that directly impact customer engagement and commercial outcomes
• Extensive experience working with C-suite executives to align technology initiatives with business strategy and revenue goals
• Deep understanding of AI-native delivery models and their application in customer experience transformation
• Track record of building and scaling high-performing, cross-functional teams across product, engineering, and design
• Ability to operate effectively across multiple time zones (ET, PT, GMT) and manage distributed global teams

🏖️ Benefits

• Hybrid/remote-friendly work model with flexibility across North America
• Opportunity to shape the future of agentic customer experience for globally recognized brands
• Exposure to cutting-edge AI technologies and real-world deployment at scale
• Competitive compensation package including equity
• Selected Category: "Management"
• Parent Category: "Management"

Skills & Technologies

Remote

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About Apply Digital Corporation

Apply Digital is a global digital product studio that designs, builds, and scales web, mobile, and connected-device solutions for large enterprises and growth-stage companies. Operating from studios in North America, South America, and Europe, it integrates strategy, user-experience design, engineering, and managed services to deliver commerce, data, and IoT platforms. Clients include Cineplex, Lululemon, and Rio Tinto. Founded in 2016 and headquartered in Vancouver, the company is certified as a Great Place to Work and holds partnerships with AWS, Google Cloud, Microsoft, Salesforce, and Shopify.

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