VP, Hub Leader

Synchrony Financial

Job Overview

Location

Phoenix Remote AZ

Job Type

Full-time

Full Job Description

📋 Description

• As VP, Hub Leader at Synchrony Financial, you will lead the successful operation of the 650+ employee Global Servicing Team based in the Phoenix Virtual Hub, driving performance, service delivery, and talent development across a critical customer-facing function.
• You will own performance metrics tied to over 3.5 million annual phone calls, manage a $35MM annual budget, and guide Operations Servicing Leaders to optimize customer processes, champion automation, and deliver best-in-class partner and customer experiences.
• You will collaborate across Synchrony’s 800-person Phoenix hub and global servicing network to build a cohesive leadership strategy that fosters an employee-centric culture, strengthens community engagement, and aligns with company values through partnerships with HR, Technology, Shared Services, and other functions.
• In this role, you will design innovative work models and talent strategies to reduce regrettable attrition, develop leaders, promote diversity and inclusion, and ensure compliance with data security and business continuity protocols while advancing SYF’s brand in the local marketplace.

🎯 Requirements

• Bachelor’s degree with minimum 8 years of experience in financial services, collections, operations, or customer service call-center environment (or 12 years experience in lieu of degree)
• Minimum 8 years of supervisory or leadership experience managing exempt and non-exempt employees in a large matrixed organization
• Strong PC proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) and demonstrated ability to analyze data using Excel tools like pivot tables and basic formulas
• Strong written communication skills to create clear, concise, and well-structured employee communications for diverse audiences
• Demonstrated influencing skills to direct, persuade, and influence stakeholders across functions and levels
• Ability and flexibility to travel for business as required
• Must be located in or willing to relocate to Phoenix, Arizona

🏖️ Benefits

• Annual salary range of $150,000 - $250,000 USD, eligible for annual bonus based on individual and company performance
• Flexible work model option to work from home near a Synchrony Hub or come into an office, with required in-person engagement for meetings, training, and culture events
• Opportunity to lead and shape culture, engagement, and community impact across an 800-person Phoenix hub and global servicing network
• Access to Synchrony’s award-winning inclusive culture, Employee Resource Groups (ERGs), and commitment to diversity, equity, and belonging
• Comprehensive benefits package including health, retirement, and wellness programs (implied by standard offerings for senior roles at Synchrony)
• Professional development through leadership of large teams, cross-functional collaboration, and exposure to innovation in digital servicing and workforce strategies

Skills & Technologies

Senior

Remote

Degree Required

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Synchrony Financial

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About Synchrony Financial

Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut. It provides private-label credit cards, installment loans, and promotional financing programs, primarily partnering with national and regional retailers, healthcare providers, and other businesses across the United States. The company also offers direct-to-consumer banking products, including high-yield savings accounts and certificates of deposit through its Synchrony Bank subsidiary. Established in 2003 as a GE Capital retail finance division, it became an independent publicly traded company in 2014. Synchrony manages credit programs for millions of customers and processes billions in purchase volume annually.

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