Job Overview
Location
Cleveland, OH
Job Type
Full-time
Category
Customer Success
Date Posted
April 26, 2026
Full Job Description
đź“‹ Description
- • Lead and develop a high-performing team of Customer Success Executives while serving as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders.
- • Drive enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows, and guide change management strategies across complex health system environments.
- • Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback into product evolution and go-to-market strategy, while defining, tracking, and communicating client success metrics that measure clinical, operational, and financial impact.
- • Codify best practices for onboarding, training, and workflow integration to establish a repeatable, scalable Customer Success model, and represent the company at industry forums as a trusted partner in healthcare AI innovation.
🎯 Requirements
- • Bachelor’s degree from an accredited university
- • 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles within or with health systems
- • Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
- • Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
- • Experience leading cross-functional initiatives in a startup or high-growth technology environment
- • Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership
- • Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation
- • Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations
🏖️ Benefits
- • Opportunity to work with a pioneering generative AI company in healthcare that has achieved over 99.9% accuracy in safe, autonomous clinical conversations
- • Backed by $404M in total funding from top-tier investors including Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, and others
- • Collaborate with physicians, hospital leaders, AI pioneers, and researchers from elite institutions such as Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA
- • Help reinvent healthcare with AI that puts safety first, contributing to the world’s first healthcare-only, safety-focused LLM at a $3.5B valuation
- • Onsite role in Cleveland, OH with five days per week at client sites and occasional travel to headquarters in Palo Alto, CA for strategic planning
- • Shape the future of healthcare AI by building scalable, repeatable success models and influencing product direction through direct customer insights
- • Mentor and grow a high-performing team while establishing best practices that will scale the Customer Success function across the enterprise
Skills & Technologies
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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