VP of Customer Success (York, PA)

📋 Description

• • Lead and develop a high-performing team of Customer Success Executives while serving as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders.
• • Drive enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows, and guide change management strategies across complex health system environments.
• • Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback into product evolution and go-to-market strategy, and codify best practices for onboarding, training, and workflow integration to create a scalable, repeatable Customer Success model.
• • Represent Hippocratic AI at industry events, define and track client success metrics measuring clinical, operational, and financial impact, and support team growth through mentoring, hiring, and onboarding new team members in an onsite role based in York, PA with five days per week at client sites and occasional travel to headquarters.