Job Overview
Location
USA
Job Type
Full-time
Category
Operations Manager
Date Posted
March 3, 2026
Full Job Description
đź“‹ Description
- • As the VP of Professional Services for ServiceMax in the Americas, you will be instrumental in shaping and executing the strategic vision for our services organization, driving customer success and revenue growth.
- • This pivotal leadership role demands a dynamic individual capable of overseeing the entire lifecycle of professional services delivery, from initial scoping and solution design through to successful implementation and go-live.
- • You will be responsible for building, mentoring, and scaling a high-performance team comprising practice directors, implementation consultants, project managers, solution architects, and technical architects across North America.
- • A core aspect of your role will be to foster deep, executive-level relationships with our clients, ensuring their strategic objectives are met and that they derive maximum value from our ServiceMax solutions.
- • You will collaborate closely with Sales leadership to develop compelling, accurate proposals and quotes for implementation services, ensuring profitability and alignment with long-term customer success strategies.
- • Partnering with Customer Success Management and R&D teams is crucial for aligning cross-functional priorities, driving product adoption, and ensuring a seamless customer journey.
- • You will champion operational excellence, driving continuous improvements in efficiency, optimizing methodologies, and implementing robust metrics to track team performance, project health, utilization rates, and customer satisfaction (e.g., CSAT, NPS).
- • This role involves direct P&L management, including accurate forecasting of bookings and revenue, achieving margin targets, and strategically managing resource allocation and models.
- • You will be expected to consistently meet or exceed ambitious quarterly and annual performance targets for the Americas region, demonstrating a strong bias for action and results.
- • Acting as an executive sponsor for key strategic accounts, you will provide high-level oversight and ensure executive expectations are managed and met throughout critical engagements.
- • Cultivating and managing relationships with implementation partners will be essential, leveraging their expertise and capacity for subcontractor work to enhance delivery capabilities.
- • You will be adept at navigating complex escalations, facilitating clear communication between internal teams and external stakeholders, and ensuring adherence to established internal processes to drive issues to swift and effective closure.
- • This position requires a strategic thinker with a proven ability to manage multiple priorities in a fast-paced, high-growth, and collaborative environment, demonstrating a strong work ethic and consistent delivery on commitments.
- • You will be a change agent, driving process improvements that enhance efficiency and scalability within the professional services organization.
- • A deep understanding of SaaS business models, subscription metrics, and cloud delivery principles is fundamental to success in this role.
- • Experience in managing complex enterprise-level implementations, involving diverse cross-functional stakeholders, is a key requirement.
- • The role demands strong financial acumen and a proven track record of owning and growing a services P&L, ensuring both customer value and business profitability.
- • Exceptional leadership, communication, and change management skills are paramount for influencing teams and stakeholders at all levels.
- • You will be passionate about customer success, dedicated to delivering measurable value, and committed to fostering an inclusive and collaborative team environment.
- • This role offers the opportunity to lead a critical function within PTC, directly impacting customer satisfaction, retention, and the overall growth trajectory of the ServiceMax business in the Americas.
- • You will contribute to PTC's mission of transforming the physical world by enabling companies to improve operations, create better products, and empower their people through innovative software solutions.
- • The VP of Professional Services will be a key player in ensuring PTC continues to lead the way in digital transformation, leveraging their expertise to guide clients through complex service delivery processes.
- • Success in this role means not only achieving financial targets but also building a world-class services organization that is recognized for its expertise, reliability, and commitment to customer outcomes.
- • You will be empowered to make strategic decisions, implement innovative approaches, and lead your team to achieve outstanding results in a dynamic market landscape.
- • This position is ideal for a seasoned leader who thrives on challenges, excels at building relationships, and is driven by a passion for delivering exceptional customer experiences and tangible business results.
- • You will play a crucial role in the ongoing success and expansion of ServiceMax, a key product within PTC's portfolio, by ensuring its successful implementation and adoption by clients.
- • The ability to translate complex technical solutions into clear business benefits for customers will be a critical skill.
- • You will be responsible for setting the standard for service delivery excellence within the region, fostering a culture of continuous learning and improvement.
- • This leadership position offers significant visibility and impact across the organization, with opportunities to influence broader company strategies related to customer engagement and value realization.
- • You will be a key contributor to PTC's growth objectives, directly influencing customer loyalty and advocacy through superior professional services.
- • The role requires a proactive approach to identifying and mitigating risks associated with service delivery projects.
- • You will be a trusted advisor to both internal teams and external clients, providing strategic guidance and operational support.
- • Ultimately, this role is about leading a team to deliver transformative solutions that empower our customers to achieve their business goals.
🎯 Requirements
- • 10+ years of experience in professional services, customer success, or client delivery roles, with at least 5 years in a leadership position.
- • Proven track record of building and leading high-performing services organizations within SaaS or enterprise software companies.
- • Strong financial and business acumen with experience owning and growing a services P&L.
- • Exceptional leadership, communication, and change management skills.
- • Bachelor’s degree required; MBA or relevant advanced degree is a plus.
🏖️ Benefits
- • Competitive base salary ($210,000 - $250,000) plus a performance-based bonus (Customer Success Incentive Plan).
- • Eligibility for PTC's employee share purchase program (ESPP) for discounted stock purchase and potential participation in equity programs.
- • Comprehensive health benefits including medical, dental, and vision insurance.
- • Generous paid time off and sick leave, tuition reimbursement, and 401(k) contributions with employer match.
Skills & Technologies
Remote
$210k-250k
Degree Required
About PTC Inc.
PTC Inc. develops enterprise software for product lifecycle management, computer-aided design, augmented reality, Internet of Things, and service lifecycle management. Its platforms, including Creo, Windchill, ThingWorx, and Vuforia, help manufacturers design, operate, and service physical products in global markets. Founded in 1985, the company serves aerospace, automotive, electronics, industrial machinery, and medical device industries worldwide, enabling digital transformation through connected data, predictive analytics, and mixed-reality interfaces that bridge engineering, manufacturing, and field service workflows.
