Job Overview
Location
8 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • Join Teleperformance – Where Excellence Meets Opportunity! As a Work at Home Customer Service Representative, you will help connect some of the world’s most respected brands with their customers by providing customer care, acquisition, analytics, back-office, and other specialized services to ensure a positive experience. Teleperformance is the world leader in customer experience management and the largest interaction expert team in the market—engaging with more than 35% of the world’s population every year.
- • Day to day, you will provide first level customer service solutions regarding client products, build and maintain positive customer relations by offering personalized solutions, ensure requests are handled appropriately by coordinating with various functions, schedule service calls and follow up with customers, troubleshoot and resolve technical issues using established diagnostics tools, perform accurate data input using prescribed applications, demonstrate exceptional call handling soft skills including active listening and empathy, collaborate with your team to achieve high-quality service standards, demonstrate passion for customer service and ownership of the customer experience, tailor communication to differing audiences, adhere to client policies and industry regulations, answer inbound/outbound customer queries, and approach problems flexibly by adapting your approach without compromising outcomes.
- • Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. The company emphasizes the importance of employees, fostering enduring relationships within teams and communities, and utilizes advanced support technologies and processes to achieve outstanding results. It cultivates lasting client relationships and makes positive contributions to local communities, with a world-class workforce and innovative solutions driving success.
- • In this role, you can develop strong customer service and communication skills, gain experience with advanced support technologies, build expertise in troubleshooting and data entry, enhance your ability to collaborate in team environments, and pursue internal career advancement opportunities through structured training and development programs.
🎯 Requirements
- • Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- • Minimum high school degree. A degree or certification in technology is a plus
- • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
- • Must be at least 18 years old
- • Excellent communication/comprehension skills in English. Able to communicate clearly and effectively, both written and verbal
- • Ability to type 35 wpm and successfully pass our language/grammar screening
- • Excellent home internet hardwired
- • Strong work ethic with dependable track record
- • Comfortable performing routine tasks at varying pace
🏖️ Benefits
- • Work from the comfort of your home
- • Competitive compensation package, including an additional premium for bilingual skills
- • Medical and dental benefits, plus an Employee Assistance Program
- • Paid training
- • Employee referral program – earn $500 for every referral hired
- • Exclusive perks and discounts with Canada’s leading employee perks program
- • Internal career advancement opportunities
- • Established career path supported by self-assessments, virtual training, and guided curriculum
- • Robust career path with a full development plan and opportunity to grow in the organization
- • Continuous learning through progressive training specific to your tenure and skills
- • Competitive salary with incentive programs
- • Positive and supportive environment
- • Medical and Dental benefits, Employee Family Assistance Programs
- • 2 weeks’ vacation
- • Hours of operation: Monday to Sunday, 9:00AM - 9:00PM with 8-hour shifts for 5 days a week (morning, afternoon or night shifts), at least one day of weekend availability required
- • Pay: $15.75 - $17.00 depending on province
Skills & Technologies
Remote
About Teleperformance
TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise
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