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Workday Customer Success Lead

Strada, Inc.

Job Overview

Location

AU-Australia-Virtual

Job Type

Full-time

Full Job Description

📋 Description

• The Workday Customer Success Lead manages the successful delivery of post-implementation Tier 3 services on the Workday platform for a portfolio of 8–12 Strada clients, ensuring service excellence and client satisfaction.
• Day-to-day responsibilities include managing client relationships as the primary escalation point, coordinating delivery with internal Subject Matter Experts, overseeing hour renewals and utilization, preparing and reviewing invoices, maintaining forecast spreadsheets, generating weekly hour reports, and creating customer scorecards per platform standards.
• The role involves partnering with Sales and internal teams to grow existing revenue and win new business, managing small projects, allocating resources via resource managers and team leads, and ensuring adherence to workflow and documentation standards through governance processes.
• Strada is a global people, payroll, and technology leader operating in 180+ countries, delivering cloud-based workforce solutions that enable organizations to grow and workforces to perform at their best; the role offers exposure to international clients and complex enterprise implementations.
• The individual will develop advanced skills in client relationship management, service delivery governance, financial tracking (utilization, forecasting, invoicing), cross-functional coordination, and process improvement, while gaining deep expertise in Workday ecosystem operations and enterprise SaaS delivery models.

🎯 Requirements

• Bachelor’s Degree or equivalent experience in technical, business, or financial discipline
• 5+ years of account management or service delivery experience in technical solutions (SaaS)
• Proven experience with Workday or similar ERP systems, including implementation, support, or optimization
• Demonstrated ability to manage multiple concurrent projects, prioritize competing demands, and adapt to fast-paced, changing environments
• Advanced proficiency in Excel and PowerPoint for reporting, analysis, and presentation
• Strong verbal and written communication skills, with ability to articulate complex requirements clearly to technical and non-technical stakeholders

🏖️ Benefits

• Competitive total rewards package including health coverage and retirement plans
• Ongoing education, training, and professional development opportunities
• Exposure to a growing global organization with international career potential
• Commitment to diversity, equity, and inclusion with equitable workplace practices
• Support for employee wellbeing through wellness programs and paid leave (vacation, sick, parental)
• Authorization to work in Australia required; no visa sponsorship provided by Strada

Skills & Technologies

Senior

Onsite

Degree Required

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Strada, Inc.

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About Strada, Inc.

Strada is a global provider of payroll and HR outsourcing services, delivering end-to-end payroll processing, tax compliance, and HR administration for multinational enterprises. Leveraging a cloud-based platform and a network of local experts, Strada ensures accurate, timely payroll across more than 150 countries while reducing operational risk and ensuring regulatory compliance. The company serves clients in sectors such as finance, technology, manufacturing, and retail, combining scalable SaaS solutions with dedicated support teams to improve employee experience and streamline back‑office operations.

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