Workplace Experience Coordinator

Willow Health, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• At Willow Health, we are dedicated to revolutionizing personalized cosmetic weight loss care through a thoughtful, patient-centered telehealth approach. We blend expert medical guidance with unwavering support, empowering individuals to achieve their confidence and comfort goals. Our mission is to deliver high-quality, accessible care that seamlessly integrates into the diverse lives of our patients.
• As a vital member of our growing team, the Workplace Experience Coordinator will play a crucial role in supporting the HR & Operations Manager. This position is instrumental in ensuring the smooth day-to-day functioning of our administrative operations, fostering a vibrant employee culture through engaging initiatives, and contributing to the successful execution of internal projects. If you are someone who thrives on cross-functional collaboration, excels in a dynamic, mission-driven environment, and possesses a deep passion for operational excellence and cultivating a people-first culture, this opportunity is tailor-made for you.
• Your responsibilities will encompass a broad spectrum of critical functions designed to support our team and enhance our workplace environment. You will be entrusted with maintaining the integrity and accuracy of all employee records, meticulously organizing internal HR documentation to ensure easy accessibility and compliance. Furthermore, you will provide essential support to the HR Manager in the formulation of policies, the preparation and formatting of internal communications, the creation of comprehensive reports, and the development of Standard Operating Procedures (SOPs) as required. Upholding the highest standards of confidentiality regarding all personnel and sensitive company information will be paramount in this role.
• You will also undertake various administrative duties essential for fulfilling compliance tasks, ensuring that Willow Health adheres to all relevant regulations and best practices. Acting as a key liaison between the HR Manager and employees, you will be responsible for addressing inquiries, providing prompt and accurate responses, and fostering open lines of communication. A significant part of your role will involve assisting with the onboarding process, meticulously coordinating each step to guarantee a seamless and welcoming experience for all new hires, setting them up for success from day one.
• Beyond administrative and compliance functions, you will be instrumental in shaping our employee experience. This includes helping to plan and coordinate a variety of internal events, ranging from engaging virtual social gatherings and milestone celebrations to motivating wellness challenges and festive holiday activities. Your efforts will directly contribute to building a strong sense of community and belonging within our remote-first organization. You will also support the creation and distribution of internal newsletters, employee spotlights, and important company updates, ensuring that our team remains informed and connected.
• To further enhance employee satisfaction and gather valuable feedback, you will assist in conducting employee engagement surveys and compiling insightful data for leadership review. Supporting ongoing employee recognition programs, such as facilitating shout-outs and acknowledging work anniversaries, will also be a key aspect of your contribution, reinforcing our appreciation for our team's hard work and dedication.
• In addition to your core HR and engagement responsibilities, you will provide crucial support for cross-functional projects. This will involve organizing project-related documents, diligently tracking tasks, and proactively scheduling check-ins to ensure projects remain on track and objectives are met. To inform strategic decision-making, you will conduct research to support HR and Operations-related initiatives, exploring potential tools, evaluating vendors, and benchmarking policies against industry standards. Your collaborative spirit will be essential as you work closely with departments such as IT, Design, and Finance to ensure project alignment and successful completion, contributing to the overall efficiency and effectiveness of Willow Health.

🎯 Requirements

• Proven experience in an administrative, operations, or HR support role, demonstrating a strong understanding of office procedures and employee support.
• Exceptional written and verbal communication skills, with the ability to articulate information clearly and professionally to diverse audiences.
• Outstanding organizational and time-management abilities, with a keen eye for detail and the capacity to manage multiple priorities effectively.
• A high level of professionalism and discretion, particularly when handling confidential and sensitive company information.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Google Workspace (Docs, Sheets, Slides, Gmail).
• Adaptability and a proactive, self-starter mentality, with the ability to take initiative, follow through on tasks, and thrive in a fast-paced, evolving remote-first environment.

🏖️ Benefits

• Flexible working hours to accommodate individual needs and promote work-life balance.
• The freedom to work from any location, embracing a truly remote-first culture.
• A fun, casual, and inclusive work environment that values creativity and collaboration.
• Opportunities to participate in engaging employee engagement activities and virtual gatherings designed to foster connection and team spirit.
• The chance to be part of a diverse, global team, contributing to a mission-driven company making a real impact in healthcare.

Skills & Technologies

Remote

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Willow Health, Inc.

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About Willow Health, Inc.

Willow Health is a digital health company focused on improving maternal and infant care. They offer a connected care platform that supports expecting and new parents throughout their journey. The platform provides personalized support, evidence-based education, and tools for monitoring health and well-being. Willow Health aims to reduce preventable complications, improve birth outcomes, and enhance the overall experience of parenthood. Their solutions are designed to integrate with existing healthcare systems, enabling seamless communication between patients and providers and fostering a more proactive approach to maternal and infant health management. They strive to empower families with the information and support they need for a healthier start.

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