Account Executive, SMB

Gorgias Inc.

Job Overview

Location

Paris

Job Type

Full-time

Full Job Description

📋 Description

• As an Account Executive, SMB at Gorgias, you will play a pivotal role in driving the adoption of Conversational Commerce by helping e-commerce merchants transform their customer support into a strategic sales engine. You’ll be on the front lines of a mission to make every brand-customer interaction personal, seamless, and intelligent—turning support tickets into revenue opportunities and building lasting relationships that fuel long-term growth.
• Your day-to-day will center on owning the full sales cycle for small and medium-sized businesses: leading discovery calls to uncover pain points, delivering tailored product demos that showcase Gorgias’ AI-powered unified inbox, automation, and revenue features, guiding prospects through pricing discussions, and closing deals with precision and empathy. You’ll engage primarily with inbound leads generated by marketing, allowing you to focus on consultative selling rather than cold outreach, while maintaining rigorous pipeline hygiene through timely follow-ups, accurate CRM updates, and proactive nurturing of opportunities.
• You’ll collaborate closely with marketing to refine messaging and with product teams to relay customer feedback that shapes future features—ensuring your insights directly influence the platform’s evolution. Acting as a trusted advisor, you’ll listen actively to merchants’ challenges, anticipate objections, and position Gorgias not just as a support tool but as a growth partner that enhances customer lifetime value and operational efficiency.
• Gorgias is a fast-scaling, AI-first company headquartered in Paris with a global remote-first culture, where innovation, transparency, and customer obsession are core values. You’ll join a high-performing sales team that celebrates curiosity, rewards initiative, and invests heavily in continuous learning—giving you the autonomy to experiment, the support to grow, and the platform to make a measurable impact on how thousands of brands connect with their customers.
• In this role, you’ll develop deep expertise in SaaS sales, conversational AI, and e-commerce operations while sharpening your consultative selling, negotiation, and CRM mastery. You’ll gain exposure to cutting-edge AI tools used across the organization and have the opportunity to shape your career path—whether toward enterprise sales, sales leadership, or product-adjacent roles—backed by a robust L&D budget and a culture that promotes internal mobility and skill diversification.

🎯 Requirements

• 1+ years of experience in technology or SaaS sales, preferably in a fast-paced, high-growth environment
• Fluency in both English and French, with strong written and verbal communication skills
• Proven ability to use CRM tools (e.g., Salesforce, HubSpot) effectively for pipeline management, forecasting, and maintaining data integrity
• Demonstrated track record of being driven, adaptable, and action-oriented in dynamic settings
• Experience successfully managing the full sales cycle, from discovery to close, with a focus on consultative selling and relationship building

🏖️ Benefits

• 5 weeks of paid vacation plus 2 days of RTT (Réduction du Temps de Travail) annually
• 6 weeks of fully remote work per year, enabling flexibility and work-life balance
• Up to €2,000 annual learning and wellness budget: €1,500 for job-related development (courses, books, coaching) and €500 for personal wellness
• Private health insurance via Alan, paid parental leave (16 weeks), and a €700 home office setup stipend
• Regular company-wide summits, quarterly virtual events, and annual offsite retreats to foster connection and alignment

Skills & Technologies

Remote

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Gorgias Inc.

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About Gorgias Inc.

Gorgias Inc. provides a helpdesk platform for e-commerce merchants. The cloud software centralizes customer support tickets from email, chat, social media, and voice into one dashboard. Automation rules, macros, and integrations with Shopify, Magento, and BigCommerce enable teams to resolve inquiries faster. Features include order editing, refunds, and revenue reporting tied to support interactions. Founded in 2015, the company serves over 12,000 online stores worldwide from offices in San Francisco, New York, Paris, and remote locations.

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