Associate III - ECC Enterprise Support, Bilingual-Spanish (Remote)

American Lebanese Syrian Associated Charities

Job Overview

Location

Crosstown - Memphis

Job Type

Full-time

Full Job Description

📋 Description

• As a Associate III, you will serve as a key point of contact for donors and supporters through multiple communication channels, helping to strengthen engagement and support fundraising efforts that advance the St. Jude mission.
• Build and maintain positive relationships with donors, participants, businesses, and community organizations.
• Provide outstanding service through phone, email, chat, text messaging, and social media platforms.
• Support fundraising efforts and Fitness Programs through participant engagement, donor stewardship, and customer service.
• Respond promptly and professionally to inquiries, concerns, and requests.
• Accurately document interactions and input information into various software systems and databases.
• Collaborate with internal teams to gather information and communicate updates effectively.
• Prepare reports, track participant and donor information, and assist with administrative tasks.
• Handle confidential information with professionalism, discretion, and integrity.
• Manage multiple priorities, projects, and deadlines simultaneously in a dynamic environment.

🎯 Requirements

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in customer service, sales, call center operations, or a related field.
• Excellent verbal and written communication skills with the ability to engage audiences across multiple communication platforms.
• Strong customer service orientation and interpersonal skills.
• Proven ability to build relationships and navigate conversations with professionalism and empathy.
• Ability to accurately process and enter information into various software systems.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Experience handling confidential and sensitive information.

🏖️ Benefits

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

Skills & Technologies

Junior

Onsite

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American Lebanese Syrian Associated Charities

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About American Lebanese Syrian Associated Charities

American Lebanese Syrian Associated Charities (ALSAC) is the fundraising and awareness organization solely dedicated to supporting St. Jude Children’s Research Hospital. Established in 1957 by Danny Thomas, ALSAC raises the majority of the hospital’s annual budget through individual, corporate and foundation gifts, special events and planned giving. It operates offices nationwide, investing in donor stewardship, marketing campaigns, volunteer programs and digital outreach to sustain St. Jude’s mission of advancing cures and means of prevention for pediatric catastrophic diseases through research and treatment, with no family ever receiving a bill from the hospital for treatment, travel, housing or food.

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