Customer Care Consultant Remote-My Aged Care

📋 Description

• • As a Customer Care Consultant at Probe Group, you will assist families and carers by answering inbound calls, providing information, discussing options, and advising on services that support independent living at home, as well as short-term and long-term care solutions, directly contributing to community well-being.
• • Day to day, you will manage inbound calls in a fast-paced contact center environment, multitask while actively listening to customers, respond promptly to inquiries, and maintain composure and professionalism under pressure while meeting KPIs and competencies.
• • Probe Group is a purpose-driven, globally expanding organization with clients across the Pacific, Asia, and North America, dedicated to doing things better than the day before, fostering a culture of fun, respect, integrity, innovation, and transparency, with a workforce of 9,000 team members combining human expertise with technology.
• • In this role, you can develop exceptional customer service and communication skills, gain experience in a high-performance culture with clear career progression pathways, and build expertise in aged care services while working remotely with structured support and paid training.