Customer Care Representative Remote

Probe Group

Job Overview

Location

Remote Work Location - VIC

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Care Representative at Probe Group, you will play a crucial role in assisting families and carers by answering inbound calls, providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions, directly contributing to community well-being.
• Day to day, you will manage inbound calls in a fast-paced contact center environment, multitask while actively listening to customers, respond to inquiries promptly, and maintain composure and professionalism under pressure while meeting KPIs and competencies.
• Probe Group is a global business of 9,000 team members powered by passion, driven by curiosity, and purpose-led, combining human expertise with technology to deliver exceptional results across the Pacific, Asia, and North America, with a culture that values fun, respect, integrity, innovation, and transparency.
• In this role, you can develop exceptional customer service skills, enhance PC literacy and multitasking abilities, strengthen verbal and written communication, and grow your career through internal pathways in a high-performance organization that rewards learning and dedication to excellence.

🎯 Requirements

• Exceptional customer service skills with the ability to address customer needs effectively and efficiently
• Proficiency in PC literacy and demonstrable experience with various computer platforms and software
• Strong multitasking skills and adaptability in a busy contact center environment
• Clear verbal and written communication abilities
• Eagerness to learn and willingness to acquire new skills and knowledge
• Ability to meet output and quality Key Performance Indicators (KPIs) and competencies

🏖️ Benefits

• Financial and non-financial incentives as part of a high-performance culture
• Career growth opportunities with internal pathways and global footprint
• Health and well-being support including a robust wellness program and 24/7 personal safety and service
• Employee discounts via Flare provider for everyday savings on technology, groceries, fuel, fashion, and more
• Employee referral program offering bonuses for successful talent referrals
• Paid training and access to additional support during onboarding

Skills & Technologies

iOS

Android

Remote

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Probe Group

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About Probe Group

Probe Group is a global leader in Customer Experience (CX) and Business Process Outsourcing (BPO) services, combining digital innovation with a people-first approach to craft exceptional client experiences. They specialize in building digital environments that enhance customer interactions with crucial empathy and personal connection, rather than replacing the human touch. Serving a diverse client base, Probe Group leverages a house of brands including Probe CX, Convai, Innovior, MicroSourcing, and Beepo to deliver meaningful experiences through empowering people, driving innovation, and harnessing technology. With a stated global reach, the company emphasizes a diverse and collaborative team culture dedicated to customer obsession and innovation, consistently exceeding client expectations across various industries.

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