Operations Center Specialist

📋 Description

• • The Operations Center Specialist serves as the first line of defense in maintaining system reliability by monitoring, detecting, and responding to incidents across critical services in a 24x7 environment, ensuring minimal disruption to operations.
• • Day-to-day responsibilities include monitoring real-time alerts and dashboards (AWS CloudWatch, Datadog, SQS, alert channels), acknowledging and responding to automated alarms within SLA, performing initial incident assessment and impact analysis, escalating issues to Tier 2 teams with clear context, following SOPs and incident response runbooks, accessing servers via approved read-only SSH, analyzing application and system logs for error patterns, and capturing evidence such as logs, screenshots, and timestamps during incidents.
• • The team at Convey, Inc. operates in a high-reliability, mission-critical environment focused on maintaining the stability and performance of essential services, with a strong emphasis on structured processes, collaboration, and continuous improvement in incident management.
• • This role offers hands-on experience with cloud monitoring tools, incident response workflows, and operational best practices, providing a strong foundation for career growth in IT operations, technical support, or DevOps, while developing critical skills in problem-solving, communication, and process adherence under pressure.