Senior Program Manager, Operational Excellence

📋 Description

• • The Senior Program Manager, Operational Excellence is a high-impact individual contributor responsible for advising senior leadership on vision and strategy for the organization, resolving complex, ambiguous problems that significantly impact company operations and success.
• • Day to day, the role involves deconstructing large, complex initiatives into actionable strategies, leading systemic innovation through experiments and pilots, handling high-stakes escalations affecting brand trust, developing strategic partnerships with senior leadership, upskilling teams on complex trade-offs, and leading risk identification and mitigation across departments.
• • SoFi is a next-generation financial services company and national bank using mobile-first technology to help millions of members achieve financial goals, guided by core values and committed to transforming how people interact with personal finance.
• • In this role, you will develop strategic influence, drive organizational change, lead cross-functional initiatives without direct supervision, and gain deep expertise in operational excellence while shaping company-wide priorities and innovation efforts.