Job Overview
Location
US - Remote
Job Type
Full-time
Category
Operations
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • Lead the implementation and onboarding organization as VP of Professional Services, driving project governance, delivery excellence, and scalable processes that improve revenue delivery, customer satisfaction, and time to value.
- • Develop and implement program and project standards, SLAs, metrics, KPIs, documentation, communication, training, and adoption of all program/project management processes.
- • Oversee technical implementation projects to ensure technology and processes scale effectively and support organizational growth.
- • Directly manage a team of Technical Project Managers and/or Program Managers, define success criteria/metrics, and drive resource allocations, project margins, and revenue.
- • Lead weekly forecasting calls, provide updates on planned vs. forecasted revenue, and host training and formalized lessons learned/postmortems.
- • Ensure all programs and technical projects are executed in accordance with standardized methodology, value delivery is efficient and aligned with organization policies and SLAs.
- • Create effective resource allocation/capacity planning and staffing processes to support business and technology growth.
- • Utilize project plans, status reports, proactive risk and change management, budgeting tools, and scope management to ensure projects are delivered on time, with high quality and within budget and scope.
- • Formulate project goals, identify key stakeholders, manage relationships via clear stakeholder communication plans, and establish criteria for successful project delivery across all phases.
- • Maintain Project Management & onboarding documentation in a formalized structure aligned with organization policies.
- • Effectively drive resolution of escalations with appropriate customer and internal resources, partnering cross-functionally with internal and external stakeholders.
- • Help build a best-in-class international Professional Services team via documentation creation, process improvements, and training.
- • Achieve core KPI goals in project commencement, cycle time, revenue, CSAT, and utilization.
🎯 Requirements
- • 7+ years leading Professional Services or Implementation teams in SaaS environments
- • PMP Certification required
- • Strong experience leading enterprise SaaS and/or on-prem software implementations
- • Six Sigma or process improvement experience preferred
- • Proven success managing complex cross-functional projects and teams
- • Strong operational, financial, and strategic planning skills
🏖️ Benefits
- • Fully covered Medical, Dental, and Vision coverage for employees
- • 401(K) plan with company match
- • Fully covered STD/LTD
- • Employee Assistance Program (EAP)
- • Paid Maternity Leave - 12 weeks of paid parental leave for birthing parent
- • Paid Paternity Leave
- • Flexible PTO policy - unlimited discretionary time off subject to manager approval and business needs
- • 12 paid holidays throughout the year, including winter recess between December 25th-January 1st
- • On-site gym available for free use in Denver, CO for employees based in the Denver area
Skills & Technologies
About Convey, Inc.
Convey provides delivery experience management software for retailers and shippers. The platform combines real-time visibility, carrier performance analytics, and customer communication tools to reduce WISMO calls, improve on-time delivery rates, and increase customer satisfaction. Features include predictive estimated delivery dates, exception management, branded tracking pages, and post-purchase surveys. APIs and pre-built integrations connect to major e-commerce platforms, ERPs, and parcel, LTL, and final-mile carriers. The company serves omnichannel retailers, 3PLs, and manufacturers across North America and Europe, focusing on turning last-mile logistics into a competitive advantage while lowering support costs and delivery-related churn.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Finalis Inc.
3 months ago
WorkWhile Inc.
2 months ago
